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Limassol
Key Responsibilities / Duties
• Ability to work day shift
• Monitor all incoming transactions of the clients
• Run electronic verification of clients
• Request and review KYC documents from clients and business partners
• Ensuring quality customer support through live chats, emails and phone
• Managing and updating customer records
• Ensuring that documentation is kept up to date and accurate, in compliance with regulations
• Handling back office queries
• Ability to work with Excel and Word in producing reports for Senior Management
• Assist in the daily tasks for the office.
• Coordinate with the various department to ensure compliance of office policies and procedures
• Assist the CEO with Ad Hoc projects.
Work Experience / Knowledge
• Excellent command of the English language
• Previous experience in similar position is a plus Skills / Other Personal Attributes Required
• Proficient user of Microsoft Office tools
• Knowledge of MetaTrader platforms and FX industry
• Excellent communication skills
• Assisting customers who wish to open a trading account
• Handles welcome calls/call-back requests
• Maintains contact with existing clients to ensure high levels of client satisfaction
• Provides general information in regarding the company platforms and services offered
• Delivers service and support to customers through live chats, emails, phone calls and meetings
