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Limassol
KDNA-investment is one of the leading companies in the forex industry. Due to fast growth, we have a vacancy for dynamic and experienced ‘Back-Office and Customer Support’ to join our team in Limassol.
Why work with us? This is an excellent opportunity to undertake a key position in a renowned forex company. You will be overviewing daily tasks of Back-Office and Customer Support department and report directly to the company's Director.
Job Description:
· Processing deposit and withdrawal requests.
· Checking KYC documents and activating accounts.
· Communicate with banks and payment processors.
· Ensuring all the back office workload is completed on time.
· Managing Customer support desk and assisting client via LiveChat, emails and phone as and when required.
· Ensuring all customer support systems, procedures and processes comply with the relevant regulatory environment.
· Managing ad-hoc situation.
Qualifications required:
· University or College Degree
· Minimum 2 years experience in forex, finance or similar industry.
· Fluency in Italian and English – extra language would be considered an advantage
· Ability to work in a fast paced environment
· Process driven and attention to detail
· Computer literate- Microsoft office knowledge highly desirable.
· Proven ability to meet deadlines and work under pressure.
· Excellent skills in document and process formation
Benefits:
Monday to Friday 9:00am – 6:00pm working hours.
An attractive remuneration package will be offered to the successful candidate.
Professional growth.
If interested and you match all the requirements, please send your CV to hr@finmarket.com, including the title of the position in the subject line
Please note that due to the high volume of applications received, only successful candidates will be contacted.
