French Customer Support Officer

Warning

CyprusNet is not responsible or liable for any scams, frauds, misleading job offerings or false resume information within Cyprus Jobs free service. We strongly recommend that users never reveal private information such as credit cards, bank accounts, insurance numbers, passports, ID numbers or give away any money and so forth.

If you've been targeted by a job scam, report to: Cyprus Crime Combating Department

Position Details
Reference No.
116484
Title
French Customer Support Officer
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
29/06/2021
Contact Details
Company
IronFX
Contact Person
HR Department
Address
2, Iapetou Street, Agios Athanasios, Limassol, CY 4101, Cyprus
Limassol
Phones
+357 25027000
Email
hr@ironfx.com
Job Description

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. IronFX is operating under of multiple of reputable licences (UK,Australia,Cyprus,South Africa), brands and offices around the world. Due to continuous expansion of our global operations, we currently seek a dynamic individual to assume the role of French Customer Support Officer.

Job Description:

  • Provide support to customers via telephone, email and live chat
  • Resolve client queries and provide support when required
  • Be the liaison between client’s requests, customer service and back office operations
  • Offer support to the Account Managers
  • Ensure that all client’s requests are processed on time with no delays
  • Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account
  • Promote the Company’s services
  • Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high level

Person Specification:

  • Previous experience of working in a customer support position
  • Previous experience within the Forex industry will be consider as an advantage
  • Business fluency in the French language, both verbal and written is mandatory
  • Excellent communication skills over the telephone and email
  • Good time management and priority handling
  • Able to pay attention to detail
  • Ability to diagnose and resolve problems
  • Initiative to find answers to new questions

Remuneration & Benefits:

  • Excellent remuneration package including salary and performance-based bonus
  • Benefits package includes Company’s Group Medical Scheme and Discount Card Scheme 
  • In house cafeteria / catering available

Employment Conditions: Full time

Location: Limassol 

If you match the above criteria and you are interested in joining us, please forward your CV to hr@ironfx.com. For enquiries, please contact the HR Department at +357 25027000.