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Limassol
Advance Career, on behalf of our client, a Forex Company in Limassol, is seeking to recruit a Senior Customer Support Officer;
Responsibilities:
Assisting clients worldwide through live support chat
Replying to e-mails, assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
Handling Back office queries
Supporting clients with technical and troubleshooting issues
Dealing with complaints of a varying nature promptly and effectively
Providing support and troubleshooting on Meta Trader Platforms
Liaising with all departments to resolve issues
Liaising with the Compliance Officer regarding complaints and approval of accounts
Providing relevant information to clients regarding documents and materials for becoming a client
Minimum 2 years of experience in a similar role within the FX/IT/Crypto industry
Excellent command of the English language is a must. Any other additional language will be a plus
Holder of Basic/Advanced CySec Certification or AML Certification would be a big advantage
Excellent spoken and written communication skills
Client focused and service oriented
Ability to work efficiently under pressure
Excellent use of Microsoft Office applications
Knowledge of MT4 and /or MT5 Platforms will be considered an advantage
Working hours:
The role is based on rotational shifts (09.00 - 18.00 & 11.00 - 20.00) - Availability and willingness to work on the night shifts is mandatory.
An attractive remuneration package will be offered to the successful candidate.
