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Limassol
Job Description
Our client has more than 20 years of trading industry experience and are one of the leading investment firm. In the company’s 20-year history, they have achieved numerous milestones and begun a journey that has taken them from a small trading company to a true global player that they are today. They are seeking a Customer Services & Retention Associate.
Job Responsibilities
- Perform risk assessment and data analysis of all finance operations process, deposits and withdrawals
- Transaction monitoring and analysis (customer deposits and withdrawals)
- Analyze data to identify if any irregular activity patterns at client behaviour
- Perform internal investigations of suspicious activity
- Handle the Chargeback and Fraud prevention process
- Monitoring Chargeback and Fraud ratio for the company
- Preparing reports for the Company’s management
Requirements
- Demonstrated work experience in a similar position (Fraud/Payment Analyst/Risk) preferably in the Forex industry or in a payment provider
- Advanced knowledge of MS Office, especially MS Excel
- Fluency in English, both verbal and written. Fluency in other languages will be considered an advantage
- University degree in Finance, Accounting, Business, or equivalent is considered an advantage
Additional competences:
- Strong analytical skills and attention to detail
- Working with a Database like SQL is considered an advantage
- Excellent communication skills
- Good organizational and administrative abilities
- Self-motivated
What we offer:
- Competitive remuneration package
- Private medical insurance
- A contemporary work environment
