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Peter Soshnikov is looking for a Technology job in Limassol;Larnaca;Paphos, Cyprus.
August 2015 â September 2017
Leading Technical Support Analyst
Alfa-Bank OAO | Moscow
Investment and DMA Internet-Trading services
Application software support (front and back office systems of finance internet broker).
Clients and Internal user support (L2-L3).
Software Project management.
- Application support of internet trading systems (Quik, Alfa-Direct).
Software health monitoring. Configure Moscow Exchange connectivity gates. Analyze of trading operations data loaded in databases (MS SQL) and correction of any possible
inaccurate data. Administrate application systems structure and updating software modules. Ineraction with technical support of Moscow Exchange and trading software
vendors. Implemented hot standby for QUIK system. Managed and implemented FIX connection for Bloomberg SSEOMS to MOEX DMA. - L2 client support of key customers and staff users. Resolve issues recieved from L1 (using email, phone and RedMine bugtracking system). Tutorship of L1 servicedesk experts. Direct technical support of key customers (asset management companies) traders and back-office. Consulting of trading desk, back-office, accountants staff users. Perform business reports using data from broker's operation databases. Create software manuals. By providing the high-quality and client-oriented support of trading staff of key customers company keep the client and expanded the scope of services. - Software implementation. Creating specifications for software development and bug fixing. Identify developers, administrators responsible for software modules. Control of performance. Functional testing of new software.
May 2010 - August 2015
Head of client service departament
VTB Capital Broker | Moscow, Russia
Supervise over a department of customer support and administration of information systems (Internet-trading software administration, servicedesk, equity market, bond market, derivatives market, customer service)
Resolve clients technical problems, install internet trading system, software modules. Software upgrade, resolve technical issues, monitor server side technical systems. Advising on FIX trading protocol usage. Digital signature usage. Provide customer service. Explanation of the basics of Moscow Exchange stock market, futures an options market. Processing of incoming customer questions using ManageEngine ServiceDesk Plus. Interaction with back office, custody, IT staff for resolving clients issues. Carry out continuous interaction to software developers using JIRA and external software provider technical support team. Administrate databases (MS SQL). Web site: Resolution of current issues for customers and staff users. Working with developers and content managers when placing new materials (clients instructions, new functional).
July 2005 - April 2010
Head of software support
Aton Broker ZAO | Moscow, Russia
Investment and DMA Internet-Trading services
Supervise over a department (5 experts): Staff recruitment (hunting for resumes, interviewing), instruction, target setting and follow-up. Managed over project of implementation of new interner trading system software.
Analyse clients asks and business requirements of software modifications (inc. fixes of founded bugs) and transfer them as a technical projects.
- Develop and modify up to date intenet-traiding system users manual
- Support (phonecalls, e-mail) clients (>2000 online at once) who use internet-trading software and WEB-site, backoffice and trading-desk staff who use client-accounting
software.
- Monitoring and issues resolving on server-side software and hardware which internet-trading users connect to.
- Install and setup cryptographic information protection system for externel partners docflow.
- Quality assurance of internet-trading, accounting system, web software develpoment using the functional testing.
Systems Administrator
January 2003 - July 2005
ZAO Tander | Kursk, Russia
Organize and support distributed data transfer network including 15 retail FMCG stores.
Installation and setup local network in each of them. Installation of computers, office technics, trading equipment and cash registers.
- Installation, setup and users support while working with ERP system based on client-server application (Interbase and Firebird DBMS).
- Installation and administrate local network at office (20 computers). Setup of Primary Domain Controller, Nat, Proxy, Firewall services, MS Exchange 5.5 Server. Installation and setup Panasonic Telephone System.
- Warehouse software users support. Develop users manual. Phone calls support, region travels for repair and upgrade hardware and office equipment and installation of software fixes.
IT Service and technologu manager with 12 years experience in application software engineering and technical support of external and internal clients of financial market.
Interested in IT service management, IT product manager or analyst position.
Application software support Expert
Windows OS Expert
Client Service management TeamLead
Software project management Intermediate
Stock, FX, Futures exchange market Intermediate
Software development and requirement analysis Intermediate
*NIX OS User
Russian - native
English - fluent
Master's Degree, Software Engineering ,
September 1998 - June 2003
Russia, Kursk State Technical University
https://www.linkedin.com/in/peter-soshnikov-a4951653/
