Zeenat sayed Resume

Zeenat Sayed Business Development Manager at DeTrafford zeenasay@gmail.com
Summary A professional with 10 years of experience in various roles covering Real estate , Telecommunication, Sales, Business development  and Operations and seeking to achieve the following aspirations and goals.
• Managing and helping clients with global investments in residential and commercial properties . • Managing investment portfolios for corporates and individuals. • Buying , selling and leasing properties in UAE and UK market . • Deliver customer value proposition contributing to the growth of the company in terms of building revenue growth, cost efficiency/saving to the company’s profitability • To develop my skills and knowledge, and steadily grow in my career with a leading MNC. • To leverage my current experience in fulfilling the demands and challenges of future placements. • To build a relationship based on strong character around human values such as respect for diversity, integrity ,honesty and building inclusive culture in work environment
 
Experience Business Development Manager at DeTrafford July 2018  -  Present Business Development Manger for Premium Real Estate Developer in the Uk (Manchester) Offering investment opportunities to clients  globally and in Mena region .
RELATIONSHIP MANAGER at DAMAC Properties June 2016  -  June 2018 (2 years 1 month) Providing guidance and assisting buyers in purchasing property for the right price under the best terms from various Damac Projects and developments. Determining clients’ needs and financials abilities to propose offers that suit them. Meeting client and assisting them with viewings of various projects and eventually closing the best deal for them.
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Working with different Real Estate Brokers to widen the network of clients . Attending Sales exhibitions, events under the company name . Constantly contact the clients and inform them about the updates of their investment. Property Consultant at The First Group September 2015  -  April 2016 (8 months) The First Group is a British owned develpoment and investment firm based in Dubai. Prequalifying the clients based on their financial capabilities to discuss the right investment opportunities with the first group. Expanding company's portfolio by generating maximum net sales volume. Achieving targets as set by the management , Handled clients from different parts of the world. Following up with the clients and new references . Creating the urgency and need for the product. Understanding clients needs and tailor making the payment plans . Attending road shows in different countires and booking the clients on an inspection visit to Dubai. Educating and consulting the  clients about the investment returns and Capital Growth in Dubai. Sourcing new clients through brokers in UAE and outside . Regsitering real estate brokers for the company to source new markets and countries.
Business Development Manager April 2014  -  September 2015 (1 year 6 months) • Planning and strategizing new sales orientation program with the directors and country managers of the company. (FMCG products) • Supporting the field sales team with quotations and approvals . • Organizing sales promotional campaigns across UAE. • Responsible for Supply and Demand Alignment, Material Replenishment and supplier’s performance. • Managing the internal sales team effectively to ensure the correct level of service is provided to existing and new clients. (GOVERNMENT AND CORPORATE) • Identifying potential clients and the decision makers within the client organization. • Track and record activity on accounts and help to close deals to meet new targets. • Handling objections,clarifying ,emphasizing agreements and working through differences to positive conculsions for exisitng and new client accounts. • Developing a process to improve the interface with customers.(SURVEYS AND IVR's) • Instigate KPI’s for departmental performance. • Implement cohesive suite of client communication formats (ERP quotations, invoicing, purchase orders, letters, fax, emails.) • Arranging monthly training sessions for Tally Erp for existing sales team. • Approving invoices and quotations using ERP systems.
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• Ensuring adequate supply of required stocks and availability.Reportee (WAREHOUSE MANAGER) • Ensuring key accounts are serviced excellently. Involvement in pricing and quotations for new customers. • Adhere to internal approvals and management procedures. • All other special tasks , assignments or projects completed as requested by the company.
Key Account Executive at du September 2011  -  March 2014 (2 years 7 months) Handle and resolve all  enterprise customer queries and disputes.  Work with the organization’s other departments / branch offices to resolve problems, facilitate solutions and enhance enterprise service offerings.  Receive process and verify the accuracy of orders from different corporates utilizing the organization’s internal CRM systems and customer purchase orders.  Initiating required action for response to enterprise service requests for order changes, new orders, relocation etc.  Ensure proper communication is passed to relevant and appropriate personnel/departments in case of order change and relocation request in order to execute the request effectively.  Ensure and provides quality service to both internal and external customers.  Receive inquiries from the organization’s branch offices to resolve a variety of order-related issues.  Access the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.  Participate and provide expertise as a member of the customer service’s team to increase the accuracy, efficiency and responsiveness.  Follow up with any query or dispute raised by my team with the relevant departments.  To coordinate with Account Managers/ Partners and customers to ensure proper and timely fulfillment of customers requirement.  Responsible for providing technical support to front end customers( personal and enterprise)  Provide detailed report to the Manager on a daily basis by segregating each business query / dispute.  Provide back-up support to other group members in the performance of job duties as required.  Follow up with the small and large enterprise accounts to ensure their query / dispute has attended to and resolved.  Responsible for actively ensuring the retention of the existing and new enterprise customers. Sales and Customer Service Representative at Barclaycard November 2010  -  August 2011 (10 months) • Providing personal banking services like credit cards, loans and investments(premium accounts)
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• Assisting customers in asset and wealth management. • Achieve the agreed individual sales targets ensuring compliance with bank policies and procedures. • To build and maintain effective business relationship with customers (credit cards and personal loans ) • Promote bank retails products and services to potential customers by making proactive sales efforts and capitalizing on cross selling opportunities in order to achieve the sales targets on quarterly basis. • To ensure submitted applications and documentation are complete and error free. • Following up on approved cards and loans and updating the customer about the same. Billing Specialist at 3 GLOBAL SERVICES HUTCHINSON UK March 2005  -  October 2010 (5 years 8 months) • Mass uploading new customer information as well as customer modifications and disconnection through the order entry tool into the appropriate billing system. • Working with internal customer service organization to recommend solutions to billing disputes that arise due to order configuration issues. Helping customers with order configurations. • Worked on a variety of billing projects as directed by the manager. (BILLING TOOLS AND CRM UPDATES ) • Auditing the customer invoice and credits applied. • Ensuring that special billing information is added as appropriate for certain customer's invoices. • Manually provisioning the billing for orders (installs, disconnects, renews) from a variety of order entry system into various internal billing systems, and ensures that billing related information is accurate for invoicing. • Receiving and reviewing dispute emails concerning cancellation, disconnection and renewal orders. •  Provisioning billings orders as approved. • Resolving and reprocessing failed orders in the billing process. • Ensure that the rated calls, SMS and GPRS records are successfully loaded in the billing system with the correct CDR parameters and conditions; •  Ensure that the VAS partner short numbers are activated/ terminated according to requests; • Manage SIM cards input file generation, loading to the billing database, profile modification    and batch activation

 University of Mumbai Bachelor of Business Administration (BBA), 2003 - 2006
Higher Secondary School Mumbai 2002 

Secondary school Mumbai 2000

Networking 

Computers 

English 

Hindi 

 University of Mumbai Bachelor of Business Administration (BBA), 2003 - 2006
Higher Secondary School Mumbai 2002 

Secondary school Mumbai 2000

RERA CERTIFIED FROM UAE (DUBAI LAND DEPARTMENT )

APPLE CERITFIED SALES (US 

Networking 

Sports

Travelling