Phil (Filios) Menico Resume

 Built technical relationships with key vendors such as Cisco, Nortel, Alcatel-Lucent, AVAYA, NEC and more. Achieved product certification from these and other vendors.
 Played crucial roles in sales efforts to the US Senate, Verizon, Boeing, NY Sate Senate, Fairfax County, Disney World, Microsoft and many others.
 Led, planned and organized a demo structure for the products with the goal of assisting sales, training internally and getting the technical personnel to communicate more with clients.
 Built a strong management team which functions in a varied and complex technology and business environment from a group of diverse and independent minded individuals.
 Oversaw a diverse technical staff and ensured that each member of that team was producing work complimentary to the others.
 Pioneered into the company open source VoIP platforms such as Asterisk and PBXnSIP for use in lower end systems and for training.
 Worked with the management team to negotiate reseller contracts with such companies as Verizon and Alcatel-Lucent.

 Emergency mass notification calling and messaging system. Messaging to cell / pagers / wireless devices (SMS, SMPP, SNPP, WCTP, TAP, SMTP), XML telephone output, school safety/truancy notification.
 Development tools MS SQL (ODBC, ADO), Microsoft 2005 Visual Studio .NET, ASP.NET, VB.NET, C#, VoiceXML, ASP, JavaScript, AJAX, Windows and Linux workstations, servers and networking
 IP phone applications Cisco XML Applications, Alcatel XML Web Services, Avaya WML
 Call / Contact Center designed and developed Computer Telephony Integrated (CTI) solutions
 Healthcare telephone answering, doctor/ clinic/ department/ patient profile pop-up with Caller ID/ DNIS, wireless messaging, code call handling, on-call schedules, physician’s answering and billing, TCP/IP HL7 patient data gateway, patient voice mail, bed tracking, patient services, web/ wireless/ VoiceXML speech directory, IVR and alarm monitoring
 Hospitality telephone console, guest/ information profile pop-up, guest wakeup/ services/ voice mail/ faxing and billing, group wakeup/ messaging, TCP/IP Property Management System (PMS) guest gateway, centralized call centers (multi-PBX)
 Corporate call answering, staff data feed, visitor pass, voice assisted DID transfer, speech/ web directory, Analog/ TDM/ PRI IVR, voice recording, call detail recording (CDR)
 E911 PSAP Public Safety Answering Point telephone call handling, ANI, ALI, CAMA, PRI and SIP trunks, CAD interface, E911 call recording/ monitoring/ reporting, mapping interface, webCam input
 Outbound E911 number correction, local notification, call monitoring and location identification, LED boards, dial-up printers, VoIP mobility, database upload to PSALI database, on network location identification of VoIP phones via SNMP traps and reading MIBs

Programming C#, ASP.NET, Javascript, etc
Telecommunications VoIP, CTI

English - Greek

BS/MS Engineering

NORTEL Certified Specialist - IP Convergence
Nuance Speech University Certificates
MIT Sloan School of Management Finance course
Budd Larner Seminar Series on contracts/licensing
trixbox Certified Administrator
Learning Tree International Certificates
Nuance Business Partner
Avaya DevConnect
Cisco Technology Developer
NEC Fusion
Nortel Developers
Siemens Technology Partner