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Ambily Menon is looking for a Customer Service job in Nicosia;Limassol;Larnaca;Paphos;Famagusta, Cyprus.
Candidate Info
Name
Ambily Menon
Gender
Female
Marital Status:
Single
Children:
No children
Country Of Origin:
INDIA
Last Updated:
27/05/2010
Residence / Contact Details
Address
PO BOX: 60983, DUBAI, UAE, Dubai, UNITED ARAB EMIRATES
Phones
Email
Professional Experience
I) Current Employer: Emirates Computers
Location : Dubai, UAE
Description:
Emirates Computers is partner for leading technology providers such as Roland, Cisco, Nokia, Oracle, Microsoft, Dell, EMC, Sun Microsystems, Vignette, Tandberg, Citrix, NCR, SGI and others, throughout UAE.
Designation : Sales Coordinator – Customer
Service
Principal Name : Roland DG Corporation,
Japan.
Job Activities:
• Responsible for accurate and timely issue of quotations and invoices to our customers as required.
• To process inquires by phone, fax, email and personal visits in relation to company business
• To make accurate purchases of material supplies from Vendor for resale as required and take customer payment by credit/Cash as required.
• Placing Orders with Vendor (International & Local)
• Regular correspondence with the Vendor with Subject to Delivery Status of the order.
• Supply the materials to the customer according to the purchase order or the customer’s requirement.
• Reviewing all outstanding orders and negotiating delivery dates
• To support the business plan as and when required including working extra hours if required to ensure company business objectives are met.
• Maintaining Customer database.
• Providing Regular Information to the Sales Person about their orders Placed.
• Generate various value based sales MIS reports in excel viz. Daily, Weekly, Monthly, Yearly Sales Reports.
• Provide management with sales, product reports and sales forecast report as required.
• Maintaining stock database of the accessories.
• Maintaining exceptional standards of customer service.
Duration : Oct 2008– Till Date
II) Previous Employer : Accenture Services Private Limited
Location : Chennai, India
Description:
It is the largest consulting firm in the world and is one of the largest computer services and software Companies on the Fortune Global 500 lists.
Designation : Software Engineer
Duration : Jan 2007 – Apr 2008
Details of Specific Projects:
1. Client Name : Kaiser Permanente
Project Name : Kaiser – NPS
Project Type : Health Care
Responsibility & Job Activities :
• Responsibility is to accept the source data from Kaiser Permanente perform business transformation and logic and delivers it to the appropriate database environments.
• Extensively used DataStage Client components like Data Stage Designer, Director, Manager and Administrator in Data Warehouse development.
• Used DataStage Director to Run and Monitor the Jobs performed, automation of Job Control using Batch logic to execute and schedule various DataStage jobs.
• Worked with Data Migration, Data Conversion in diverged environment like DB2 UDB, Oracle, SQL Server and complex files. Built customized routine, UNIX shell scripts for implementing business logic and scheduled the jobs.
Duration : Aug 2007 – April 2008
My Role : Software Engineer
2. Client Name : Telstra
Project Name : Telstra Online Billing
Project Type : Communication and High tech
Job Activities :
• Updating Documents
• Responsibility is to accept the source data from Telstra perform business transformation and logic and delivers it to the appropriate database environments.
• Involved in development phase meetings for Business Analysis and requirements document reviews.
• Prepare Technical Specification Documents for the Jobs and their reviews.
• Building the SQL queries for Oracle to fetch the data from the Database as per the business requirement and use the Sql queries in the DataStage for further processing.
Duration : March 2007 - Aug 2007
My Role : Associate Software Engineer
III) Previous Employer: Sutherland Global Services
Location : Cochin, Kerala, India
Description:
Sutherland Global Services is world’s leading provider of business process outsourcing (BPO) services since and operates in multiple delivery centers across United States, India, Philippines, and Canada.
Designation : Technical Support Executive
Client Name: Symantec
Job Activities:
• Telephonic marketing of new products.
• Handling the technical queries of Symantec Product
• Talks with customers by phone and receives orders for installation, turn on, discontinuance, or change in service.
• Provide quality customer service on every call.
• Communicate clearly and effectively with customers.
• Promote good listening skills.
• Manage length of calls.
• Recognizing and managing assertive customer calls.
• Handle irate customers, communicate company policy and provide alternative approaches to resolve customer issues.
• Maintaining exceptional standards of customer service.
Duration : April 2006 – Dec 2006
Location : Dubai, UAE
Description:
Emirates Computers is partner for leading technology providers such as Roland, Cisco, Nokia, Oracle, Microsoft, Dell, EMC, Sun Microsystems, Vignette, Tandberg, Citrix, NCR, SGI and others, throughout UAE.
Designation : Sales Coordinator – Customer
Service
Principal Name : Roland DG Corporation,
Japan.
Job Activities:
• Responsible for accurate and timely issue of quotations and invoices to our customers as required.
• To process inquires by phone, fax, email and personal visits in relation to company business
• To make accurate purchases of material supplies from Vendor for resale as required and take customer payment by credit/Cash as required.
• Placing Orders with Vendor (International & Local)
• Regular correspondence with the Vendor with Subject to Delivery Status of the order.
• Supply the materials to the customer according to the purchase order or the customer’s requirement.
• Reviewing all outstanding orders and negotiating delivery dates
• To support the business plan as and when required including working extra hours if required to ensure company business objectives are met.
• Maintaining Customer database.
• Providing Regular Information to the Sales Person about their orders Placed.
• Generate various value based sales MIS reports in excel viz. Daily, Weekly, Monthly, Yearly Sales Reports.
• Provide management with sales, product reports and sales forecast report as required.
• Maintaining stock database of the accessories.
• Maintaining exceptional standards of customer service.
Duration : Oct 2008– Till Date
II) Previous Employer : Accenture Services Private Limited
Location : Chennai, India
Description:
It is the largest consulting firm in the world and is one of the largest computer services and software Companies on the Fortune Global 500 lists.
Designation : Software Engineer
Duration : Jan 2007 – Apr 2008
Details of Specific Projects:
1. Client Name : Kaiser Permanente
Project Name : Kaiser – NPS
Project Type : Health Care
Responsibility & Job Activities :
• Responsibility is to accept the source data from Kaiser Permanente perform business transformation and logic and delivers it to the appropriate database environments.
• Extensively used DataStage Client components like Data Stage Designer, Director, Manager and Administrator in Data Warehouse development.
• Used DataStage Director to Run and Monitor the Jobs performed, automation of Job Control using Batch logic to execute and schedule various DataStage jobs.
• Worked with Data Migration, Data Conversion in diverged environment like DB2 UDB, Oracle, SQL Server and complex files. Built customized routine, UNIX shell scripts for implementing business logic and scheduled the jobs.
Duration : Aug 2007 – April 2008
My Role : Software Engineer
2. Client Name : Telstra
Project Name : Telstra Online Billing
Project Type : Communication and High tech
Job Activities :
• Updating Documents
• Responsibility is to accept the source data from Telstra perform business transformation and logic and delivers it to the appropriate database environments.
• Involved in development phase meetings for Business Analysis and requirements document reviews.
• Prepare Technical Specification Documents for the Jobs and their reviews.
• Building the SQL queries for Oracle to fetch the data from the Database as per the business requirement and use the Sql queries in the DataStage for further processing.
Duration : March 2007 - Aug 2007
My Role : Associate Software Engineer
III) Previous Employer: Sutherland Global Services
Location : Cochin, Kerala, India
Description:
Sutherland Global Services is world’s leading provider of business process outsourcing (BPO) services since and operates in multiple delivery centers across United States, India, Philippines, and Canada.
Designation : Technical Support Executive
Client Name: Symantec
Job Activities:
• Telephonic marketing of new products.
• Handling the technical queries of Symantec Product
• Talks with customers by phone and receives orders for installation, turn on, discontinuance, or change in service.
• Provide quality customer service on every call.
• Communicate clearly and effectively with customers.
• Promote good listening skills.
• Manage length of calls.
• Recognizing and managing assertive customer calls.
• Handle irate customers, communicate company policy and provide alternative approaches to resolve customer issues.
• Maintaining exceptional standards of customer service.
Duration : April 2006 – Dec 2006
Qualifications
Degree : B Sc
Specialization : Information Technology
University : M G University
Institute/College : Siena College Of
Professional Studies
Location : EdaKochi, Ernakulam
Dist, Kerala, India
Year Of Passing: 2006
Specialization : Information Technology
University : M G University
Institute/College : Siena College Of
Professional Studies
Location : EdaKochi, Ernakulam
Dist, Kerala, India
Year Of Passing: 2006
Skills
Operating Systems :Microsoft Windows 98, 2000, XP, Microsoft DOS, Unix
Languages : C, C++, VB, ASP, HTML
Tools : Datastage
RDBMS Technologies : Microsoft Access, SQL Server 2000
Others : FoxPro, MS Office, Adobe Photoshop
Languages : C, C++, VB, ASP, HTML
Tools : Datastage
RDBMS Technologies : Microsoft Access, SQL Server 2000
Others : FoxPro, MS Office, Adobe Photoshop
Languages
English, Malayalam, Hindi and Tamil
Education
Degree : B Sc
Specialization : Information Technology
University : M G University
Institute/College : Siena College Of
Professional Studies
Location : EdaKochi, Ernakulam
Dist, Kerala, India
Year Of Passing: 2006
Specialization : Information Technology
University : M G University
Institute/College : Siena College Of
Professional Studies
Location : EdaKochi, Ernakulam
Dist, Kerala, India
Year Of Passing: 2006
